Instructional Design Information for Current Students
Canvas Support
Canvas support is available Monday through Friday from 7:30 a.m.-5:30 p.m. Before or after that time, students are encouraged to call and leave a message or email. Any contact after hours will be responded to within 12-24 hours, depending on the situation. At this time, Canvas support is not equipped to have students walk into the office and ask questions. If students need in person help, we ask they contact Canvas Support to set up an appointment.
| Questions | Who to contact |
|---|---|
| Logging into myNavigator / Getting into Canvas | Goodwin IT Help Desk 860-727-6743 ITHelpdesk@goodwin.edu |
| How to log into the student WiFi | Goodwin IT Help Desk |
| Help seeing a course in Canvas | Canvas Support |
| Forgot my password | Goodwin IT Help Desk |
| How to use Canvas | Academic Success / Canvas Support |
| Need to download an item(s) from Microsoft Office Suite | Goodwin IT Help Desk |
| Need help uploading a file for an assignment | Canvas Support |
| Forgot password for myNavigator | Canvas Support |
| Issues taking a quiz or exam | Canvas Support |
| I can’t see my grades | Instructor or Canvas Support |
| Install a browser or other software | Goodwin IT Help Desk |
| Links are dead in my course | Contact your Instructor and Canvas Support |
| Unsure how to post to a discussion in Canvas | Canvas Support |
How do I access Canvas?
- Visit the current students page on the Goodwin website
- Click on the myNavigator button
- Enter your myNavigator Username and Password
- Click the “Login” button
What browser should I use?
Firefox or Google Chrome. Internet Explorer is not supported by Canvas and they strongly recommend students do not use it. We have heard antidotal information that Safari (for Mac users) is also not well supported.
When will I be able to see my course?
Courses open one day prior to the semester/module beginning. If it is within this time frame, please call Canvas Support. If you register late for a course, it could take up to 24 hours to gain access to the newly added course.
Can I use my phone/tablet to take my course?
You can access Canvas from any browser on your Android/iOS device. However, mobile browsers are not supported, and features may not function as expected compared to viewing Canvas in a fully supported desktop browser.
On mobile devices, Canvas is designed to be used within Canvas mobile applications. Canvas pages within a mobile browser are only supported when an action in the app links directly to the browser, such as when a student takes certain types of quizzes. Support is not extended to pages that cannot currently be used in the app, such as Conferences or Collaborations.
Additionally, Canvas offers limited support for native mobile browsers on tablet devices. For details, please reference the limited-support mobile browser guidelines.
I am having problems with a 3rd party software. (ie. Cengage, Taskstream, etc)
You can call Canvas Support, but know we might not be able to help. We are a good place to begin though. We suggest in addition to connecting with us, you let your instructor know about your issue (there’s a good chance other students are having similar problems) and also contact the 3rd party to see if they are experiencing any technical difficulties.
Can I contact an instructor through Canvas?
Any correspondence with your instructor should be through the open forum located in most Canvas courses or through your and their Goodwin email address.
I have another question, but do not see it listed here.
You’re more than welcome to call Canvas Support and ask your question. If we can’t answer it, we will forward you to the appropriate person to ask.
